Privacy Policy

The Fédération Française de la Grande Remise (FFGR), which publishes FFGR USA, is committed to protecting your privacy. This policy explains how personal information is collected, used and safeguarded when you use ffgrusa.com or contact FFGR USA.

1. Data Controller

Fédération Française de la Grande Remise (FFGR), association déclarée, 231 rue Saint-Honoré, 75001 Paris, France — SIREN 924 671 902 · RNA W784011244 · contact@ffgr.io.

2. Information We Collect

We collect information you provide directly when you:

• ✦Submit a booking or contact request (name, email, phone, travel details)
• ✦Communicate with us via WhatsApp, email or phone
• ✦Subscribe to our newsletter or updates

We may also automatically collect certain technical information including IP address, browser type, pages visited, and referral source through analytics tools (Google Analytics).

3. How We Use Your Information

We use your personal information to:

• ✦Process and fulfill your transportation bookings
• ✦Communicate booking confirmations, updates, and service details
• ✦Respond to inquiries and provide customer support
• ✦Improve our website and service quality
• ✦Send occasional service communications (with your consent)
• ✦Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following lawful bases:

• ✦Contract performance — to fulfill your booking or respond to a pre-contractual request
• ✦Legitimate interests — to improve our services and communicate about your reservation
• ✦Consent — for marketing communications and non-essential cookies
• ✦Legal obligation — to comply with applicable laws and regulations

5. Cookies & Tracking

Our website uses cookies and similar technologies. You may accept or decline non-essential cookies via our cookie banner. Essential cookies required for the site to function cannot be disabled.

We use Google Analytics (GA4) to understand how visitors interact with our site. This data is anonymized and does not identify you personally. You can opt out of Google Analytics tracking at any time via our cookie preferences.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations:

• ✦Booking and contact data — up to 3 years after last interaction
• ✦Analytics data — 14 months (Google Analytics default)
• ✦Financial and invoice records — as required by applicable tax law

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• ✦Access — request a copy of the data we hold about you
• ✦Rectification — correct inaccurate or incomplete data
• ✦Erasure — request deletion of your personal data ("right to be forgotten")
• ✦Restriction — limit how we process your data
• ✦Portability — receive your data in a portable format
• ✦Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at contact@ffgr.io. We will respond within 30 days. You may also lodge a complaint with the CNIL.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our website is encrypted via TLS/SSL.

We require all third-party service providers who process data on our behalf to maintain appropriate security standards consistent with this policy.

9. Third-Party Services

We use the following third-party services that may process your data:

• ✦Google Analytics — website traffic analysis (USA)
• ✦Resend — transactional email delivery (USA)
• ✦Vercel — website hosting and infrastructure (USA/EU)

Each provider operates under their own privacy policy and, where applicable, Standard Contractual Clauses for international data transfers.

10. International Transfers

FFGR USA is operated from France. If you are located outside the United States, please be aware that information you provide may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for any such transfers.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy whenever you interact with our site.

13. Contact

For any privacy-related questions, requests, or complaints, please contact us: